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Shipping & Returns

Our products are available to be shipped world wide. Shipping times outside of Chile will typically be between 3-5 weeks. Withing Chile Shipping times should be no more than 2 weeks. Shipping price will be explained on each item along with a delivery time estimation.


If for any reason you are unhappy with your product please contact and tell us. We want all our customers to be happy with our handmade natural Chilean products. We have strict quality control standards in order to ensure all shipped products are of excellent standard. If for any reason a product is faulty then we will happily refund the value of the item when we receive it back. Due to the nature and size of our items we cannot refund shipping and you will be expected to cover the cost of shipping the item back to us. Our return policy extends for up to 30 days after you receive the item.

If you would like to make a return please complete our After sales support form.